ALBUM RELEASE SHOW STREAM FAQ


1. Is this a full performance or just a stream of the album?
This is a full headline type show with all the members in the same room, performing with a full production set and light show.

2. Why is there a service fee on top of the ticket cost?
Our partners in this stream (Sound Rink) have several overhead costs that include, server costs for stream, credit card fees, and customer service.

3. Will we be able to watch this outside of North America?
Yes, as long as you have proper internet connection.

4. If I buy a ticket and can’t watch it on the original air date, will it be available to watch later?
You will have up to seven days to watch the performance at any time.

5. Are tickets going to sell out or will they be available until the day of the show?
While the Ultimate Bundle sold out quickly as it was limited, we will have tickets for all other bundles available for purchase with no worry of them selling out.

6. I've purchased tickets to the album release show. How do I watch it?
-In order to access the stream page you will need to be signed into your account you created when checking out. Once you login to your account on your computer or phone, our site will know if you purchased tickets and you will be able to see the stream at this page (which will be live on the day of the show)! Stream is on July 17th @ 6PM PST/9PM EST

7. Can I buy tickets for my friends?
Of course! Once you’ve purchased more than one item with a ticket included, just email tickets@singlemusic.com with your friend’s email and an account will be set up for them!

8. Can I watch the Album Release Show on my TV? What about my phone?
-Yes, The player is HTML 5, so as long as your phone supports HTML5 video viewing you can definitely use your phone!

If your TV has a web browser app or if you are using a product like AppleTV, Chromecast or Amazon's Fire Stick that also has a web app. In all cases, you simply need to use a browser, navigate to the stream page, sign in and press play like normal. You can also cast to your TV from your computer browser:

-Chromecast instructions here (use chrome, the cast button will be on the player)
-Apple TV instructions here (use safari, the apple tv share will be on the player)
-Amazon Fire Stick instructions here

9. Will this stream be available for download or on-demand viewing later?
-The show will be available for 7 days after the stream has ended.

10. I have another question!
No problem, email Livestream Support




MERCHANDISE ORDER FAQ

When can I expect my order to arrive?
All orders will ship by the beginning of August.  All orders placed are considered a pre-order.

Do you ship international orders?
Yes, we ship worldwide! Some International orders can take up to 4-6 weeks to arrive, so please be patient. Some countries will charge the receiver a customs fee for out of country purchases before delivering a package. We will not be liable for these customs fees. Please contact your local post office or customs office for exact rates.

How much does shipping cost?
All shipping costs will be displayed at checkout. Costs depend on where you live and what items you order.


When will I be charged for my order?
All orders will be charged at the time of purchase. “Sound Rink Inc” will appear on the statement description.

Is my package lost?'
Probably not. Please contact us though if you did not receive shipping confirmation, or your tracking number is not visible through the online tracking portal. If your package is labeled as "Delivered" and you have not received it, you'll have to contact your local post office with your shipping number. Once the package leaves our facility, it is out of our hands. We cannot be held responsible for lost or stolen packages.

My order was returned to sender. What happens next?
If your USPS tracking indicates your order was "returned to sender", we will wait for the package to arrive back to our warehouse and contact you once we receive it. Prior to reshipping the additional package, customers will be sent an invoice to pay postage cost of the shipment. Once the Invoice is paid, the package will be shipped. If we do not receive a reply within 30 days of contacting you about your returned package, we will refund you the cost of your order minus any shipping/restocking fees.

Can I Exchange or Return An Item?
No.  All sales are final for this pre-order